Terms of Service
These Terms govern access to FollowUpFree.com and FollowUpFree services. By using the Service or submitting a Quote Performance Audit request, you agree to these Terms. If you use the Service for a company or other organization, you represent that you are authorized to accept these Terms for that organization.
1. Business use and eligibility
The Service is intended for lawful business use by people age 18 or older. You may not use the Service if doing so would violate applicable law or another binding obligation.
2. Service description
FollowUpFree helps service businesses analyze quote performance and, when enabled, manage customer follow-up workflows. Features may include secure file intake, quote analysis, reporting, reply routing, automation, and AI-assisted classification or summarization. Early-access, pilot, beta, or free features may change as the product is developed.
3. Your data and authorization
You retain ownership of business records and content you provide. You grant FollowUpFree a limited right to host, copy, parse, transmit, analyze, and otherwise process that content only as reasonably necessary to provide, secure, support, and improve the Service as described in the Privacy Policy and applicable agreements. You represent that you have the rights and authority needed to provide the data and instruct FollowUpFree to process it.
4. Customer responsibilities
- the accuracy and legality of data and instructions you provide;
- obtaining notices, permissions, or consents required for your customer communications and data processing;
- reviewing material outputs before relying on them for significant business decisions;
- configuring and using follow-up communications lawfully, including honoring opt-outs and channel-specific requirements;
- keeping account credentials and administrative access secure.
5. Communications
When you submit an audit or service request, you authorize FollowUpFree to send service-related communications reasonably connected to that request or your account. That authorization does not by itself consent to unrelated promotional marketing.
6. Automated and AI-assisted outputs
Automated analysis, extracted fields, classifications, recommendations, and AI-assisted outputs may contain errors or omissions. They support business judgment and are not guarantees of customer intent, revenue recovery, legal compliance, or business results. You remain responsible for reviewing outputs and decisions made using them.
7. No guaranteed results
Case studies, projections, opportunity estimates, audit findings, and recovered-revenue examples are informational. FollowUpFree does not guarantee a particular conversion rate, recovered revenue amount, response rate, profit, or other business outcome.
8. Acceptable use
You may not use the Service to violate law, privacy rights, communications rules, or another person’s rights; send unlawful spam, deceptive communications, harassment, threats, or abusive content; upload malware or attempt unauthorized access or circumvention of security controls; process stolen or unauthorized data; or reverse engineer or exploit the Service except where such restriction is prohibited by law.
9. FollowUpFree intellectual property
The Service, software, workflows, branding, documentation, and related materials are owned by FollowUpFree or its licensors, excluding your content. These Terms grant only the limited right to use the Service as offered.
10. Third-party services
The Service may rely on third-party hosting, communications, AI, security, or infrastructure providers. Their availability can affect the Service. FollowUpFree is not responsible for third-party products outside our reasonable control, but we remain responsible for our own commitments concerning how we select and use service providers.
11. Fees and paid plans
A free audit or pilot does not obligate you to purchase anything. If paid plans are offered, pricing, usage allowances, billing terms, renewal terms, and plan-specific commitments will be disclosed before purchase or in an order form. We will not charge you without authorization.
12. Suspension and termination
We may limit or suspend access when reasonably necessary to address security risk, unlawful use, nonpayment of an agreed paid plan, material breach of these Terms, or risk to other users or the Service. You may stop using the Service at any time. Data handling after termination follows the Privacy Policy and retention policy, subject to legal obligations.
13. Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” FOLLOWUPFREE DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR PRODUCE A PARTICULAR BUSINESS RESULT. RIGHTS THAT CANNOT LAWFULLY BE DISCLAIMED ARE NOT AFFECTED.
14. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FOLLOWUPFREE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING FROM THE SERVICE. FOLLOWUPFREE’S AGGREGATE LIABILITY FOR CLAIMS ARISING FROM THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOLLOWUPFREE FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) $100. THESE LIMITS DO NOT APPLY WHERE PROHIBITED BY LAW.
15. Indemnity
To the extent permitted by law, you agree to defend and indemnify FollowUpFree from third-party claims arising from your unlawful use of the Service, your violation of another person’s rights, or data/content you provided without required authority, except to the extent the claim results from FollowUpFree’s own breach, negligence, or unlawful conduct.
16. Changes
We may update these Terms as the Service evolves. Material changes will be communicated as required by law. Continued use after an updated version becomes effective constitutes acceptance where permitted by law.
17. Applicable law and disputes
Mandatory consumer or privacy rights under applicable law are not waived. Any separate signed order form or services agreement may specify governing law, venue, or dispute procedures and will control to the extent of a conflict.
18. Contact
Questions about these Terms may be submitted through FollowUpFree.com. Privacy requests should use the Privacy Request page.